World class training at world class locations
- I really enjoyed my Customer Service Excellence training in Orlando, and I feel very fortunate to have had this opportunity. I felt that just being at the parks, and watching the cast members in their role at the park was enriching. They were very friendly and excited, sharing in the experience of visitors despite the fact it was nothing new to them, they made it feel like the park was a discovery to them too.
– Meghan Patey, Air Canada Rouge Crew
- The most effective tools/teachings I feel to create wow moments was the breakout sessions, and seeing first hand what some of the scenarios could be when on-board and aircraft. Acting them out and seeing others act them out, as well as then talking about it as a group really opened my eyes, and helped me develop a good understanding of what is expected of us.
– Ashley Pendyk, Air Canada Rouge Crew
Air Canada safety training in Toronto or Montreal
Prepare yourself for our flight safety and procedures training that’s second to none. This is a comprehensive 6-week program (4 weeks technical, 2 weeks service) in which all in-flight safety information will be covered, including pre- and post-flight boarding procedures. Applicants learn the in’s and out’s of airplane safety, and how to ensure the safest flight possible for customers and fellow Air Canada Rouge Crew members.
Customer service excellence training in Orlando, Florida
After successfully completing our safety training program, applicants must attend a one-week training program typically held in Orlando, Florida. This amazing weeklong program is one of the best in its class, and is something we’ve become known for.
During the week, you’ll have the opportunity to work as a team, discuss the different aspects of the work you’ll encounter as part of the Air Canada Rouge Crew, and apply customer service theories to real-world scenarios.